Effective communication helps us to better understand a person or situation and enables us to resolve differences, build trust and create environments where problem solving can prosper. As simple as communication seems, much of what we try to communicate to others can become misunderstood, leading to conflict and frustration. Effective communication takes practice and a comprehensive understanding of the communication process.
This course is aimed at explaining the communication process in detail and providing learners with tips to help improve their communication skills so as to avoid misunderstandings and help build stronger relationships with others.
At the completion of this course, learners should be able to: