Problem Solving - Updated 2018

Price: $60.50 (Incl. GST)

Course Overview


Being a confident problem solver is an important skill for anyone to have as we all encounter problems on a daily basis, some being more complex than others. In the workplace, it is important to implement a good problem solving process to help ensure the implemented solution targets the root cause of the problem and is deemed successful.


This course introduces learners to a five stage problem solving process to assist them in solving problems quickly and effectively, followed up with a robust review of whether the solution was successful in the short, medium and long term.



Key Content


  • Defining the problem and discovering the root cause;
  • Generating solutions through brainstorming;
  • Comparing and evaluating the solutions to decide on the best course of action;
  • Implementing the solution by creating and following a project plan;
  • Reviewing the success of the solution in the short, medium and long term.



Learning Outcomes


At the completion of this course, learners should be able to:


  • Outline the five stages in the problem solving process;
  • Apply tools to properly define a problem's root cause;
  • Collect and record critical information surrounding a problem;
  • Facilitate brainstorming sessions to generate solution options;
  • Evaluate the suggested options and choose the best solution;
  • Create a project plan to assist with the smooth implementation of the solution;
  • Evaluate whether the solution was successful and review the process used.