Conflict Resolution for Employees - Updated 2018

About this module

Conflict occurs naturally in the workplace. However, if it is not handled well, it can escalate into hostile situations that can have a negative effect on organisations. Employees therefore need to know how to resolve conflict with other staff members themselves before it escalates to the point where manager intervention is required.

This course has therefore been developed to help learners understand how to effectively:

• Respond to a minor conflict;
• Address an ongoing conflict as it arises and before it escalates.