Handling Angry and Upset Customers - Updated 2018

Price: $60.50 (Incl. GST)

About this module

Staff members who serve customers will probably encounter angry and upset individuals at some point in time. How they respond can make the difference between a customer who feels satisfied and one who will never want to do business with the organisation again.

This course has therefore been designed to develop learners' understanding of how to respond to angry and upset customers. It also looks at how to manage stress after dealing with these types of customers.