Your shopping cart is empty!
COURSE DIRECTORY
- BUSINESS MANAGEMENT
- COMMUNICATION AND PERSONAL DEVELOPMENT
- CUSTOMER SERVICE
- EQUAL EMPLOYMENT OPPORTUNITIES
- ETHICS AND CONDUCT
- FINANCE
- HEALTH CARE/CLINICAL
- ICT
- LEADERSHIP AND MANAGEMENT
- MICROSOFT OFFICE
- PROJECT MANAGEMENT SKILLS
- QUALITY ASSURANCE
- SALES
- SUSTAINABILITY/ENVIRONMENT
- TALENT MANAGEMENT
- WORKPLACE HEALTH & SAFETY
CUSTOMER SERVICE
Managing Complaints - Updated 2018
Price:
$50.00 (Incl. GST)
About this module
Customers may make complaints to an organisation for a variety of reasons. Upon receiving any such complaint, staff are expected to address it in a manner which leaves the customer with a good impression of the organisation.
This course has therefore been developed to help learners understand the organisation's internal process for receiving, investigating and resolving complaints.