CUSTOMER SERVICE

Managing Complaints - Updated 2018

Price: $50.00 (Incl. GST)

About this module

Customers may make complaints to an organisation for a variety of reasons. Upon receiving any such complaint, staff are expected to address it in a manner which leaves the customer with a good impression of the organisation.

This course has therefore been developed to help learners understand the organisation's internal process for receiving, investigating and resolving complaints.