LEADERSHIP AND MANAGEMENT
Managing Difficult Situations - Updated 2018
$60.50 (Incl. GST)
About this module
Difficult situations exist in all workplaces and they range from personality clashes to situations with potentially serious legal consequences. The most common response from people is to avoid having a conversation regarding the issue. This usually leads to bigger problems such as conflicts within the team and reduced employee satisfaction.
The most effective way to deal with such situations is to have a conversation with the employee. This course has therefore been designed to increase understanding in front line managers of how to successfully identify a difficult situation and then prepare and handle a difficult conversation.