Quality Management - Updated 2018

Price: $60.50 (Incl. GST)


Course Overview


Quality management focuses on the actions taken by an organisation to ensure that a product or service meets the quality standards expected by the customer. Quality management can benefit organisations in a number of ways, including reducing costs and increasing productivity.


This course has been designed to develop the learner’s understanding of the basic concepts of quality management. It will also look at several of the tools that can be used to implement quality management in an organisation.



Key Content


  • Key definitions in quality management;
  • Benefits of quality management;
  • Components of a quality management as a system:
    • Quality assurance
    • Quality control
    • Quality improvement
  • ISO 9001;
  • Quality management framework;
  • Staff responsibilities regarding quality;
  • Methods for reporting quality issues;
  • Quality management tools, including:
  • Process checklists;
  • Peer reviews;
  • Inspections;
  • Product testing;
  • Internal audits;
  • DMAIC;
  • Quality circles;
  • Kaizen.



Learning Outcomes


At the completion of this course, learners should be able to:

  • Define "quality" and "quality management";
  • Distinguish between the different components of a quality management system;
  • Understand their responsibilities in regards to quality management;
  • Identify relevant documentation for quality management;
  • Discuss different quality management tools.